Return Policy

Our Commitment

At Fragrancebraroma, we want you to be completely satisfied with your purchase of stationery and creative goods. If you are not happy with your order, we are here to help with returns and exchanges.

Return Period

You may return most stationery products within 30 days of purchase for a full refund or exchange. The return period begins from the date of delivery.

Items purchased during promotional periods may be subject to different return terms, which will be clearly communicated at the time of purchase.

To be eligible for a return, you must initiate the return process within the applicable return period and ensure the product is received by us within a reasonable time after initiating the return.

Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The product must be in its original condition, unused, and unopened
• The product must be in the original packaging with all tags and labels attached
• All original accessories and documentation must be included
• Proof of purchase, such as a receipt or order confirmation, must be provided
• The product must not show signs of wear, damage, or use
• For art supplies, the product must be unopened and sealed in original packaging

We reserve the right to refuse returns that do not meet these conditions. If a returned product does not meet our return conditions, we may return it to you at your expense or charge a restocking fee.

Non-Returnable Items

Certain stationery products cannot be returned for hygiene or safety reasons. These include opened art supplies such as paints, markers, and adhesives, personalized or custom-made items, and clearance or final sale products.

Gift cards and downloadable products are also non-returnable. If you receive a damaged or defective product, please contact us immediately for assistance.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at responseY3mxs9K1m or call +17138880418 with your order information, including your order number and the items you wish to return.
2. Receive Authorization: We will provide you with return instructions and a return authorization number if applicable. This authorization must be included with your return.
3. Package Your Return: Securely package the items in the original packaging, if possible, along with all accessories and documentation. Include a copy of your receipt or order confirmation and the return authorization number.
4. Ship Your Return: Send the package to the return address we provide. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
5. Confirm Receipt: Once we receive and inspect your return, we will notify you via email and process your refund or exchange.

You can also return items in person at our Houston store location at 4016 Westheimer Rd. Please bring your receipt or proof of purchase.

Returned items should be securely packaged to prevent damage during shipping. We recommend using a trackable shipping method and insurance for valuable items.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless the return is due to:

• Our error, such as sending the wrong item or a defective product
• A damaged item received
• A product that does not match its description

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.

For all other returns, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Refunds

Once we receive your returned stationery products, we will inspect them to ensure they meet our return conditions.

Refund Processing Time

After we approve your return:

• Refunds will be issued to the original payment method within 5 to 10 business days
• The time it takes for the refund to appear in your account depends on your payment method and financial institution
• Credit card refunds typically appear within 5 to 10 business days
• PayPal refunds may appear immediately or within a few days
• Bank transfers may take 10 to 15 business days

Refund Amount

You will receive a full refund for the purchase price of eligible returned items, excluding:

• Original shipping costs, unless the return is due to our error
• Return shipping costs
• Any restocking fees, if applicable

If an item has been used or damaged, we may deduct the cost of damage from your refund or refuse the return.

Refund Notification

We will notify you via email once your refund has been processed. The email will include details about the refund amount and the payment method used.

If you do not receive your refund within the expected timeframe, please contact us at responseY3mxs9K1m.

Exchanges

If you would like to exchange a stationery product for a different item, please contact us to arrange the exchange. We will do our best to accommodate your request based on product availability.

For exchanges of equal or lesser value, no additional charges will apply. If the replacement item is more expensive, you will be responsible for the price difference.

Order Cancellation Policy

You may cancel your order before it has been shipped. To cancel an order:

• Contact us immediately at responseY3mxs9K1m or call +17138880418
• Provide your order number and reason for cancellation
• We will confirm the cancellation and process your refund

If your order has already been shipped, you cannot cancel it. However, you can return the items according to our return policy once you receive them.

We reserve the right to cancel any order at our discretion. If we cancel your order, we will notify you and provide a full refund.

Reasons we may cancel an order include:

• Product unavailability
• Pricing errors
• Suspected fraud or unauthorized use of payment methods
• Technical errors

Refund Procedure

Our refund procedure follows these steps:

1. Return Initiation: You contact us to initiate a return and receive return authorization.
2. Return Shipment: You ship the items back to us with all required documentation.
3. Receipt and Inspection: We receive your return and inspect the items to ensure they meet our return conditions.
4. Approval or Rejection: We notify you if your return is approved or if there are any issues.
5. Refund Processing: If approved, we process your refund to the original payment method.
6. Confirmation: You receive confirmation via email once the refund has been processed.

If your return is rejected, we will explain the reason and provide options, which may include returning the items to you at your expense.

General Legal Requirements

Our return policy complies with applicable consumer protection laws, including:

• Consumer rights under federal and state laws
• Distance selling regulations
• Product warranty obligations

Your rights under consumer protection laws are in addition to, and not in place of, this return policy. Nothing in this policy limits your legal rights as a consumer.

If you are a resident of the European Union, you may have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for distance contracts.

For defective products, you may have additional rights under product warranty laws, which may extend beyond the 30-day return period.

Damaged or Defective Items

If you receive a damaged or defective stationery product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

For damaged or defective items, please:

• Take photos of the damage or defect
• Contact us immediately with photos and order information
• Do not use or discard the item until we provide instructions
• We will provide a prepaid return label if return is necessary

We will process your replacement or refund promptly and cover all associated costs, including return shipping.

Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us at:

Fragrancebraroma
4016 Westheimer Rd
Houston, TX 77027
United States
Email: responseY3mxs9K1m
Phone: +17138880418